Customer Service Representative (CSR) | Charlottetown | English

Customer Service Representative (CSR) | Charlottetown | English content expired 4 months ago

Date expired: 
Wed, 03/07/2018
Experience Requirements: 
Not requirements

Atelka A TeleTech Company, a global leader in customer experience with 43,000+ employees in 80

Why Atelka A TeleTech Company?

We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.

What will your typical day look like?

As a customer service representative - agent , you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.

Specifically, you will:
handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed

What’s in it for you?

As a customer service representative - agent you’ll get:
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
career planning
potential for advancement within 6 months
competitive base salary
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network

What do you have to offer?

You are:
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
computer savvy
available full-time from 8 a.m. to 1 a.m.

What skills are an asset?
high-school diploma
having previous work experience in sales and customer service

Something exceptional is happening at Atelka A TeleTech Company. Join us and experience it for yourself.

About company: 

Company description

Atelka Enterprise Inc. (“Atelka”), a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.

The company provides wide-ranging enterprise services for a variety of high-profile national companies in the telecommunications, public service and entertainment industries. Founded in 2003 and headquartered in Montreal, Quebec, today Atelka is one of the largest independent Canadian contact centres in the country and employs approximately 3,000 people across its eight sites in four provinces: Quebec, Ontario, New Brunswick and Prince Edward Island.

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